Tell Us About
Your Journey

1 BOOKINGS

• We provide transportation, accommodation bookings, restaurant meals, excursions and other services as stated in the itinerary.
• All information is given to the best of our knowledge and based on the latest information available.
• To reserve flights and gorilla permits we need your full names as they appear in your passport, your nationality and passport number.
• The client must inform us of any preferences and special requests (e.g. medical needs, diet, disabilities).
• All safari packages are subject to availability and are not guaranteed until confirmed.
• We reserve the right to amend your reservation and may charge an amendment fee.
• Children under 12 are not allowed to track chimpanzees and children under 15 are not allowed to trek Gorillas.
• We reserve the right to alter, re-adjust or change the tour schedule, transportation, accommodation and services due to unforeseen circumstances before arrival. We will communicate such changes as soon as possible.

2 PRICES

Quoted prices per itinerary include unless otherwise stated:

• Overnight hotels, guesthouses, tents and lodges.
• Meals as indicated in the itinerary.
• Sightseeing.
• Park entrance and ranger fees.
• Airport transfers where applicable.
• Ground transportation.
• English-speaking driver/guides.
• Bottled mineral water.

The following are excluded:

• International and domestic airfares.
• Visas and passports.
• Meals not listed in the itinerary.
• Drinks other than vehicle water.
• Tips and gratuities.
• Laundry.
• Travel insurance.
• Porters.
• Personal items.

We reserve the right to adjust prices due to exchange rate fluctuations or increased costs. We will make every effort to minimize such adjustments.

3 EXECUTION OF THE SAFARI / TOUR

• Wildlife encounters are not guaranteed and can be unpredictable. A gorilla or chimpanzee permit guarantees tracking, but not that the animals will be in plain sight.
• Accommodation will be in twin/double rooms, tents or bandas with private bathrooms where possible. A single supplement may apply and availability is not guaranteed.
• We may substitute equivalent or superior hotels if necessary. The next best available option or a superior option may be provided with an extra charge where applicable.
• Transport depends on the number of clients and route taken. Our vehicles are roadworthy, but we accept no liability for punctures, breakdowns, damage or delays caused by poor roads.
• We use experienced English-speaking drivers/guides only. The driver's decision on the route is final.
• We reserve the right to alter the route or arrangement, cancel or vary services due to unforeseen circumstances including road closures, bad weather, problems with National Parks, hotels or security situations.
• We will provide alternatives where circumstances permit.
• We reserve the right to use subcontractors where necessary.
• We reserve the right to refuse or terminate participation where a client's behaviour is dangerous, hazardous, inconvenient or causes damage. No refunds will be provided in such circumstances and we accept no liability for any resulting expenses.

4 PAYMENT

• All tours are booked and confirmed only upon receipt of a 30% deposit of the basic program rate.
• Gorilla permits require full advance payment.
• The balance is due no later than 42 days prior to the safari, unless otherwise agreed.
• Bookings made within 42 days must be paid in full at confirmation.
• If payment is not received according to the above terms, we reserve the right to cancel the booking.
• Payment can be made by VISA credit card, bank transfer or cash before the safari.
• VISA payments attract a 3.5% service charge.
• Card transactions must be made at least two months prior to the safari.
• Traveller cheques are no longer accepted.
• International transaction costs and the 3.5% card service charge are fully paid by the client.

5 CANCELLATIONS AND REFUNDS

Cancellation charges apply after deducting Gorilla and Chimpanzee permits, flights, logistics paid to governments and service providers, and any other costs that are non-refundable according to their terms.

• We reserve the right to deduct all expenses incurred.
• Gorilla permits and air tickets are 100% non-refundable.
• There is no refund for Gorilla trekking permits due to Uganda Wildlife Authority and Rwanda Wildlife Authority policy.
• There are no refunds for unused services, late arrival or no-show.
• Cancellations must be made in writing and are effective upon receipt.
• Refunds on prepaid money are based on cancellation fees charged by hotels and lodges.
• There is no refund of cancellation or reschedule expenses or losses. Service provider costs will be charged against the client's deposit before any refund is made.

6 COMPLAINTS

• We will try to exceed your expectations in every area. Suggestions are welcome.
• If you have a complaint while travelling, bring it to the attention of our representative, agent or supplier immediately.
• If the complaint is not resolved, submit a written complaint no later than 30 days after the tour.
• Liability for complaints that are not notified according to this procedure cannot be accepted.

7 LIABILITY

• By booking, you acknowledge that you are choosing a safari with inherent dangers associated with adventure travel.
• Local Female Guides Uganda Ltd is not responsible for events beyond our control including nature, fire, government actions, war, civil disturbance, riot, terrorist acts, strikes, theft, epidemics, quarantines, wildlife and other circumstances beyond our control.
• We make every effort to ensure services are carried out as specified, but we have no direct control over suppliers and accept no liability for supplier errors or omissions.
• We are not liable for any loss, damage or injury of any nature.
• Wildlife sightings are not guaranteed. Clients must follow the instructions of guides and rangers at all times.
• We are not responsible for direct or indirect loss or damage to baggage or personal possessions.